Returns & Refunds

Return Policy

Due to the personal hygiene nature of our products, we have the following return guidelines:

  • Opened or used products cannot be returned
  • Returns must be requested within 7 days of delivery
  • Items must be unused and in original packaging

Refunds

We want you to feel confident trying TotalDry products:

  • First-time orders: Eligible for refund to your original payment method (if return conditions are met)
  • Repeat orders: Refunds are issued as store credit
  • Refunds are processed within 30 days of receiving the returned item
  • Shipping fees are non-refundable

How to Request a Return

To initiate a return, please contact us at support@totaldry.com with your order number and reason for return.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us right away at support@totaldry.com. We will make it right as quickly as possible.

Questions?

We’re here to help. Reach out anytime at support@totaldry.com.