Frequently Asked Questions

We’ve put together answers to the most common questions about choosing products, ordering, shipping, and returns.

If you still need help, reach us anytime at support@totaldry.com.
We typically respond within 24 hours.

Our Products

What absorbency level do I need?

Choosing the right absorbency depends on when leaks occur:

  • Light: occasional leaks
  • Moderate: regular daytime use
  • Heavy / Overnight: extended wear or nighttime protection
  • Continuous: all-day protection

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What makes TotalDry different?

TotalDry products are designed for maximum absorbency, comfort, and reliability:

  • Fast-absorbing core
  • Odor control
  • Designed for day and night use
  • Trusted by caregivers and healthcare providers
What is superabsorbent polymer (SAP)?

SAP is a material inside the product that absorbs liquid and turns it into gel, helping keep skin dry and reducing leaks and odor.

How do I choose the right size?

Sizing depends on the product:

  • Underwear & briefs: waist/hip size
  • Pads & liners: length and coverage
  • Underpads: surface dimensions

View size chart

I need more protection—what should I do?

Try adding booster pads. They increase absorbency and extend wear time when used inside briefs or protective underwear.

Are your products for men or women?

Most TotalDry products are unisex and designed to work for a wide range of body types.

Do you offer samples?

Yes — request your free sample kit to try before you buy.

Ordering & Shipping

How quickly will my order ship?

Orders are typically processed within 1 business day. Orders placed before cutoff may ship the same day.

Do you offer free shipping?

Yes, we offer free shipping on orders over $125 within the continental U.S.

View full shipping details

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

Can I set up automatic deliveries?

Yes — you can subscribe to products during checkout to receive recurring deliveries.

Learn more about subscriptions

Can I view my past orders?

Yes, log into your account to view order history and reorder products.

Returns & Refunds

What is your return policy?

Due to the personal hygiene nature of our products:

  • Opened packages cannot be returned
  • Returns must be requested within 7 days of delivery
  • Items must be unused and in original packaging

View full return policy

How are refunds handled?

Refunds are issued as store credit within 30 days of receiving the return. Shipping fees are non-refundable.

What if there was an issue with my order?

Please contact us at support@totaldry.com and we’ll make it right as quickly as possible.

FSA / HSA

Are your products FSA/HSA eligible?

Yes, most TotalDry products are eligible. You can request an invoice for reimbursement.